Southwest Airlines has long collected customer transaction data on ticket purchasing, check-in, and boarding to continually fine-tune the passenger experience and improve operational processes. But over time, as the airline pieced together transaction data, it discovered a data gap: Because many interactions occurred outside … See full Article at: https://deloitte.wsj.com/cio/with-iot-the-skys-the-limit-at-southwest-01646415656
https://justinbundick.com/wp-content/uploads/2025/08/justin-post-thumbnail.jpg442469adminhttps://justinbundick.com/wp-content/uploads/2025/07/jb-logo-png-vertical-250-wide.pngadmin2025-08-20 23:14:082025-08-20 23:20:59Justin Bundick says with IoT the Sky’s the Limit at Southwest
Justin Bundick says with IoT the Sky’s the Limit at Southwest
Published ArticlesSouthwest Airlines has long collected customer transaction data on ticket purchasing, check-in, and boarding to continually fine-tune the passenger experience and improve operational processes. But over time, as the airline pieced together transaction data, it discovered a data gap: Because many interactions occurred outside … See full Article at: https://deloitte.wsj.com/cio/with-iot-the-skys-the-limit-at-southwest-01646415656